STATEMENT PURSUANT TO THE REGULATIONS ON PERSONAL DATA PROTECTION - TECHNICAL SUPPORT
This Statement is made pursuant to and in accordance with Art. 13 of Regulation (EU) 2016/679 (hereinafter also referred to as “GDPR”) on the protection of natural persons with regard to the processing of their personal data.
Purposes and legal basis of processing
Your personal data are processed for the following purposes:
-to respond to your request for technical support;
-to fulfil the obligations arising from a contract or to respond, before or after executing the contract, to your specific requests;
-to fulfil administrative, accounting, civil law and tax obligations, regulations, EU and/or non-EU laws;
-manage any disputes.
Processing will be based on the principles of lawfulness, fairness, transparency and to protect your confidentiality and your rights. Except in the above cases, which require your consent, the legal basis for the processing is the need to pursue the above purposes.
Data storage period
Your personal data will be stored for the time strictly necessary in order to pursue the above purposes.
Providing your data and the consequences of refusing to provide your data
Providing your data is compulsory for everything associated with your request for technical support and therefore any refusal to provide them, in whole or in part, may make it impossible for our Company to process your request for support or to properly perform all the related requirements.
Categories of recipients
Solely for the purposes specified above, all the data collected and processed may be disclosed to internal figures authorised to carry out processing as part of their duties, to subsidiaries, parent companies or affiliates of Fassa UK Ltd, and to the following categories of external parties: trading agents who manage relations on behalf of the Data Controller; companies or other third parties that perform activities under outsourcing; lawyers and legal consultants.
These recipients, where necessary, will be designated as data processors under an appropriate contract or other legal document.
Transfer of personal data to third countries and/or International organisations
For specific needs associated with the pursuit of the purposes specified above, some of your personal data may be transferred to non-EU countries and/or organisations. On a case-by-case basis, grounds for the lawful processing of personal data may be represented by:
-the existence of adequacy decisions issued by the EU Commission for certain countries that guarantee the same level of protection for the transferred data as that guaranteed in the European Union;
-the need to fulfil the obligations, or the need to fulfil the commitments, including contractual commitments, undertaken by our Company in your interest and on your behalf or, lastly, to pursue the legitimate interests of our Company.
Rights of data subjects
You have the right (see Articles 15 -22 of the GDPR) to request our Company for access to your personal data and to rectify them if they are inaccurate, delete them or restrict processing, or to oppose their processing for legitimate reasons pursued by our Company, and to obtain portability of the data provided by you only if subject to automated processing based on your consent or on a contract.
You also have the right to withdraw the consent given for the processing purposes that require it without affecting the lawfulness of processing based on consent before its withdrawal.
You also have the right to lodge a complaint with the competent authority (Italian Data Protection Authority).
The Data Controller of your personal data is Fassa UK Ltd which can be contacted in that capacity by sending a specific request in writing to Fassa UK Ltd in GL20 8TD Alexandra Way - Ashchurch - Tewkesbury United-Kingdom , for the attention of the Data Controller, or by sending an email to firstname.lastname@example.org.